Terms and conditions
These terms apply when you use SelectVoice or purchase credits. They cover account use, purchases, acceptable use, privacy, and service terms.
Using SelectVoice
- Account use
- You are responsible for your account activity, keeping your sign-in credentials secure, and making sure uploaded files are ones you have the right to process.
- Uploaded content and outputs
- You keep ownership of the files you upload and the outputs created for you. SelectVoice uses uploaded files to provide the processing service you request. If you turn on "Help SelectVoice improve audio extraction?", you also authorize SelectVoice to copy account uploads you rate thumbs-down, retain those copies for up to 30 days, allow a limited authorized team to review the upload and related result, and use them to evaluate, develop, train, and improve audio-extraction models and features. If you opt in immediately after a thumbs-down rating, the current upload may be included. You can disable the preference in account settings; doing so stops future inclusion and deletes retained quality-review copies, although aggregate learnings and model changes already produced may persist. Prior and unflagged uploads remain subject to the standard retention schedule in the Privacy Policy.
- Service availability
- SelectVoice may pause or limit service for maintenance, safety, reliability, abuse prevention, or infrastructure issues. We may also change features or workflows as the product evolves.
- Suspension of operations
- If SelectVoice suspends operations, we will provide advance notice by email, in-product notice, or another reasonable method. We will provide a prorated refund for unused, unexpired paid credits based on the original price paid, the paid-credit balance remaining, and the time left in the current term, returned when possible to the original payment method.
Credits and purchases
- Expiration
- Purchased credits are valid for the term shown at checkout. Unused credits expire at the end of the current term unless rollover applies.
- Credit rollover
- When you buy more credits before your existing credits expire, unused credits roll into the new term up to a maximum balance of 200 credits. The new purchase sets the expiration term for the rolled-over credits.
- How credits are used
- Credits are prepaid units used for SelectVoice processing. One credit provides one processing minute. Credits are used in one-minute increments, with a minimum charge of one credit for each extraction.
- Maximum clips
- Some packs may include a maximum number of clips. If a pack has a clip limit, the pack is used up when either the included credits or the maximum clip count is reached, whichever comes first.
- Credits and corrections
- If a job starts but processing does not begin, the credits reserved for that job may be returned to your account. Once processing begins, the credits used for that extraction are final. If a result is affected by a service issue, failed job, payment error, or duplicate purchase, contact support so we can review the account and may provide credits, a rerun, or another correction on a case-by-case basis.
- Taxes and payment processing
- Displayed prices may not include taxes, fees, or payment processor charges. Checkout is handled by Stripe, and payment completion depends on the payment method and processor approval.
- No cash value
- Except as described under Suspension of operations, purchased credits are for SelectVoice processing only. They are not redeemable for cash, are not a stored-value account, and may not be transferred unless SelectVoice explicitly allows it.
Acceptable use
- Service misuse
- SelectVoice may limit, suspend, or cancel access for prohibited, abusive, or unsafe activity, including repeated malware uploads, attempts to bypass service limits, unauthorized recordings, illegal content, or files you do not have the right to process.
- Security and abuse controls
- SelectVoice may scan files, block uploads, throttle requests, or restrict account access when needed to protect the service, users, infrastructure, or payment systems.
Other terms
- Changes to these terms
- SelectVoice may update these terms as the service changes. We will provide notice of material changes by email to the account email address, in-product notice, notice in your account, or posting the updated terms. Non-material changes, clarifications, and legally required updates may take effect when posted. Continued use after an update means you accept the updated terms.
- Privacy
- SelectVoice handles uploaded files, account data, retention, and privacy requests as described in the Privacy Policy.
- Disputes
- If a dispute comes up, contact support first so we can try to resolve it informally. Additional dispute terms may be provided where required by law or in a separate written agreement.
- Limitations and warranty disclaimer
- SelectVoice is provided as a processing service. Results can vary by source quality, speaker visibility, background noise, and other recording conditions. To the maximum extent allowed by law, SelectVoice disclaims implied warranties and will not be liable for indirect, incidental, special, consequential, or punitive damages. SelectVoice's total liability for a claim is limited to the amount you paid for the affected purchase.
- Contact
- For questions about purchases, account access, or these terms, contact support@selectvoice.ai.
Effective and last updated: July 23, 2026